I get a Something went wrong....

Forum|Forum|2 years ago
February 6, 2024
5 replies
21 views

I can't enter my 1099-G as it gives me that every time and I can't get anyone to talk to for help

TurboTax PLUS Online

taxlady28

Level 10

Use the option to type it in yourself instead of importing it.

SharonD007

Level 14

Try clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

If you still need assistance, reply back to us.

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brfran

Level 2

I am still having the issue. I even tried via my Iphone app....same issue. Seems like a Turbotax issue. Any other thoughts?

CatinaT1

Level 15

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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ag1276Author

Level 2

The issue is that when I select Continue I get the issue of Something went wrong. I don't get any options to put in my 1099G. I'm not uploading it or anything. I'm just trying to get past the questions.

I work in tech support so I have done the majority of things to fix it. I have restarted my computer, cleared the cache, and used a different browser (Chrome, Edge, and Firefox)

JohnW152

Level 15

Since you’ve tried a number of things already, it can’t hurt to try this. See if (somehow ) Form 1099-G already exists in your program and, if so, delete it. Here’s the procedure for deleting forms in TurboTax Online:

Open TurboTax Online
Select Tax Home in the left pane
On the Hi, let's keep working on your taxes! screen, select the dropdown on the right side of any box in the middle of the screen, then select Start or Review/Edit
After more topics generate in the left pane, select the Tax Tools dropdown
Select Tools
In the pop-up window Tool Center, select Delete a form.
Select Delete next to Form 1099-G and follow the onscreen instructions

ag1276Author

Level 2

There isn't a 1099G. I haven't been able to include anything from my 1099G at all. I'm looking to input it by hand, but I can't get past the screen I've showed you. I haven't added it. There's not one to delete.

abrokos

Level 2

I am not sure if I am late answering your question but I had the same issue, the only resolution was to clear and start over my tax return. Once I did that, I was able to enter my 1099-G unemployment tax details. Hope this works for you too!

abrokos

Level 2

**Added comment: once you start over fresh/new you will be able to upload the form or enter it manually.

abrokos

Level 2

Once you start over fresh/new you will be able to upload the form or enter it manually.

** I wouldn't use the "Other 1099-G" Income Type. Once you clear and start over you should be able to enter your unemployment details under the "Unemployment Benefits" section.