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tparker290
New Member

I forgot to add my service code

 
5 Replies
KatrinaLO
Intuit Alumni

I forgot to add my service code

service code is a special code that applies a discount to the TurboTax Online fee provided by our support specialists for specific, pre-determined reasons. They aren't considered online coupons or "groupons".

We don't issue service codes for third-party discounts from affiliates like USAA because our affiliates have their own TurboTax-branded websites that automatically apply the discount. Learn how to get your discount.

Please see the TurboTax FAQ below for more information on where to add the service code:

https://ttlc.intuit.com/replies/4201231

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dmerthe
New Member

I forgot to add my service code

I received a credit for TurboTax from my employer, but was unaware that it was supposed to be entered as a "service code" during the payment phase (this needs to be made clearer; how was I even supposed to know what a "service code" is?). I have already paid. How can I apply the service code and get the difference refunded?

mesquitebean
Level 15

I forgot to add my service code

 


@dmerthe wrote:

I received a credit for TurboTax from my employer, but was unaware that it was supposed to be entered as a "service code" during the payment phase (this needs to be made clearer; how was I even supposed to know what a "service code" is?). I have already paid. How can I apply the service code and get the difference refunded?


You'll need to talk to Customer Support.  I don't know what they will do/say, but nothing account-specific can be handled in this user community forum.

 

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact

omar2950
Returning Member

I forgot to add my service code

I need my service code number 

mesquitebean
Level 15

I forgot to add my service code


@omar2950 wrote:

I need my service code number 


Had Customer Support provided you a service code for some problem you are having?   Service codes are provided for certain specific reasons when an issue cannot be resolved by any other method.    They are not provided on request as a discount.

 

FAQ:  What is a service code?

https://ttlc.intuit.com/community/charges-and-fees/help/what-is-a-service-code/01/25646

 

If you need to talk to Customer Support about a service code, here's how:

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

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