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Anytime they ask for a verification and you're not for sure that you have it, say no. They usually guide you through with something that you can provide. Most times it's a security code sent to your phone or email.
The IRS uses your prior year AGI to combat fraud.
You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript
Check these items as well to ensure you have the correct number. If you:
Unfortunately, without the correct number, your only option would be to print and mail in your return.
This article will give you instruction on how to print and mail your return.
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