I efiled in 2019 with free on line Turbo. When I attempt to download a pdf it only give me the .tax file. Whats wrong?

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I efiled in 2019 with free on line Turbo. When I attempt to download a pdf it only give me the .tax file. Whats wrong?

https://ttlc.intuit.com/questions/1912544-how-do-i-save-my-2018-turbotax-online-return-as-a-pdf

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