I downloaded a wrong state.

9 replies
96 views

I downloaded a wrong state. How do I remove it to avoid the extra charge?

I tried to contact the center but was unable to talk to a real person. I bough the Home and Business edition, but the robot agent thought that I am using a free version, and asked me to pay to talk to a real person.

TurboTax Home & Biz Windows

VolvoGirl

Level 15

You need to pick the CD/Download program in the product drop down box. If you downloaded the wrong state you have to call in

https://ttlc.intuit.com/community/installing/help/what-if-i-accidentally-downloaded-the-wrong-state-program/00/25987

ttcustomersAuthor

Level 2

Indeed, I called and the representative fixed it for me. Thank you!

chuck7510

Level 2

Need to remove Hawaii from tax filing states

KatrinaLO

Level 14

Please see the information posted here for assistance on deleting your Hawaii state tax return.

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John310

Level 2

should have downloaded Oregon vs kansas

VolvoGirl

Level 15

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Critter-3

Level 15

@John310

For now go ahead and download the state you need so you can file today and then get a refund for the unused state next week when the TT support phone lines are not as busy.