I dont understand why I paid you $100 this year, a...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
mjrichmo
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

 
17 Replies
LinaJ2020
Employee Tax Expert

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

TurboTax is not the one rejected your return.  It's the IRS that rejected your return.  We do not have control over it, unfortunately.  

 

What is the rejection code?  Please write back so that I can assist you further. 

 

In the meantime, I am sending you instructions on how to fix your return.  Please click here: Fix a reject

 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
mjrichmo
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

Federal return rejectionYour tax return is on hold pending ongoing updates to calculations on Form 8936, Qualified Plug-In Electric Drive Motor Vehicle Credit. We plan to have the updates to the form done on February 20th, 2019.Reject Code FDI_8936_EVCredit_Er

jzilla
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

I had the same issue. If you look on the printout/pdf of the tax forms Turbo Tax is calculating the amounts wrong on the worksheet part of Form 8936 - I put in the 50% amount, then their system filled in the rest - but it showed the $3,850 amount, then 50% of that, and then in the worksheet total ended up with $3,850. In real life the worksheet numbers don't really matter - the total amount is what matters, but when submitting it online the automated system will look at everything and that's probably why the form was flagged. 

mjrichmo
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

I like how @LinaJ2020 responded within 5 minutes of the post to say that it wasn't turbotax's fault in BOLD. Then disappears when it's obvious that turbotax had a fault in their software. 

jcoophoff
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

TT is the problem, not the IRS.   TT need to get their act together and update Form 8936 so it works.  I've now been rejected TWICE, the second time being today when TT said Form 8936 would be fixed by.

 

We need to all abandon TT and use H&R Block or some other program.  

dvd3737
Level 1

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

the new updated form is only giving me 475 dollars was suppose to get 1875 for my model 3 doesn't make sense, first time was correct before i was rejected. 

RWO76
Level 1

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

I got the same code FDI_8936_EVCredit_Er. Turbotax is calculating it wrong and the walkthrough is kind of misleading. Im supposed to get half of the $7500 federal credit. I have enough tax liability to get the full $3750. Turbotax takes off 50% automatically (in my case) down to $3750 . Which is correct for my vehicle, but calculates off the already 50% phaseout again reducing it down to $1875. Yes you can manually change it to $7500 but the IRS will still reject it. As evidence of about 20min again it was rejected a 2nd time. I guess they still havent fixed the form. You can sign up here for more information and when the next fix comes:

https://ttlc.intuit.com/community/tax-topics/help/form-8936-qualified-plug-in-elec[product key remov...

gangasaniharish
New Member

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

I have the same issue with TT. I got rejected twice "Reject Code FDI_8936_EVCredit_Er". I am supposed to get $1875 for my model 3. Form 8936 line 4a shows $1875, line 4b shows 25% and 4c tentative credit shows $1875. I can't understand what went wrong. And the option to "fix the return" is not doing anything but filing with the same form. 

dvd3737
Level 1

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

I switched mines to 7500 and then after the calculations it went back to 1875 on its own which is correct and TT said I got 1875 , and the IRS accepted. 

rubireeser
Level 1

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

Doing the same thing to me too. I am ready to take my stuff to H&R block.

rubireeser
Level 1

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

TT is the problem, once again.

 

I just filed with TaxSlayer. Give them a try...cheaper than TT, too! Worked for me and got the right refund amount.

jcoophoff
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

Finally was fixed later in the day today.  Some instructions from another thread are copied below.

 

I deleted my entire Form 8936, but I did not clear my cache and cookies, and after re-entering my car data, it finally worked.

 

The fact that we had to wait so long to get this fixed is unacceptable.

 

“TurboTax has released an update to Form 8936.  Follow these steps to insure that TurboTax is using the updated Form 8936. 

  • Clear your browser's cookies and cache 

  • Delete Form 8936  

  • Enter your vehicle information on Form 8936 “

cmcala01
New Member

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

It is now February 20th and I still cannot file my taxes.  When will the form be available?  I have used turbotax since 2003 and this will be my last year.  

jzilla
Level 2

I dont understand why I paid you $100 this year, and that i've been a loyal customer for a decade and you're software is getting my federal return rejected. unacceptable.

I called and was told tomorrow, February 21st it will be updated. It won't let me share the link but inset the form info into the caps text to access the link to be emailed when the form is corrected.

 

https://ttlc.intuit.com/community/tax-topics/help/INSERT TEXT BELOW HERE/00/1147839 

form-8936-qualified-plug-in-elec[product key removed]-vehicle-credit-is-not-calculating-correctly

Dynamic AdsDynamic Ads
v
Privacy Settings