I don't have any state taxes .also why can't I rea...
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I don't have any state taxes .also why can't I reach a agent I thought I had access to a representative 24 hrs a day

 
2 Replies
Anonymous
Not applicable

I don't have any state taxes .also why can't I reach a agent I thought I had access to a representative 24 hrs a day

you do have access but there are only so many agents which are probably handling 100's if not 1000's of calls. you have to be patient.  it would probably be no better if you had to contact the IRS.  this time of the year you could be on hold for hours.   

Level 15

I don't have any state taxes .also why can't I reach a agent I thought I had access to a representative 24 hrs a day

@ 1988-dj 

Live Support from TurboTax is available during the hours shown below.  They are open 16 hours per day, not 24.


Hours:  5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

 

For technical or product issues, you can use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact

 

To speak to a live tax expert CPA/EA as part of your Live Deluxe product, for which you are paying extra:

 

FAQ:  How to talk to a tax expert in TurboTax Live:

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How do I schedule the review of my return prior to filing in TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...

 

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