Without access to your tax return, I cannot say for certain.
You would have received an email with the explanation. I advise you to check you junk/spam folders.
The most common reasons for rejections are wrong AGI and information not matching Social Security Administration records. Here is how to resolve those issues:
If you need your 2017 AGI here is where to find on
each type of tax return:
Form 1040 – Line 37
Form 1040A
– Line 21
Form 1040EZ
– Line 4
Form 1040NR
– Line 36
Form 1040X
– Line 1, Column A
If you prepared in TurboTax Online, here
is how to access your prior return:
1. Make sure
you’re signed in to your TurboTax account.
2. Select Tax
Home from the left menu.
3. Scroll
down to Your tax returns & documents and select 2017.
4. Select View
adjusted gross Income (AGI)
If you prepared your tax return in TurboTax
CD/Download, it should be saved on your computer.
If you prepared your tax return through other
software, you can request a transcript from the IRS.
Follow this link: Get a Transcript
If you filed your tax return after October, 2018,
use $0.
For more information, including a picture reference,
follow this link: How to Find
Last Year's AGI
If you need to confirm your name, date of birth or SSN:
Visit their website or
call them at 800-772-1213
