I do not see the schedule A in my documents and the professional servie was used. how to speak with a live person

[xmasbaby0]

If you are using online TurboTax----which is what you are posting your question from--- you do not have direct access to the forms and schedules except for Form 1040 and Schedules 1, 2 and 3 at this time.  You will not be able to see any other forms or schedules until you pay your TurboTax fees.

Or---are you asking about a past year return?   Did you enter enough itemized deductions to exceed your standard deduction?  What tax year is this in regard to?