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indianajones411
New Member

I didn't want to pay for premium services, so I changed my method to paying by credit card instead of out of my return, then got charged for premium services anyway.

This was set up in a very dishonest way. I want a refund for the premium services which I did not want or intend to purchase.
1 Reply
mesquitebean
Level 15

I didn't want to pay for premium services, so I changed my method to paying by credit card instead of out of my return, then got charged for premium services anyway.

It sounds like you are a California filer that originally chose to pay the TurboTax fees out of the Federal refund.   In California that invokes Premium Services and a 39.99 fee.  I assume you later changed payment methods without properly removing Premium Services first. 

I realize it won't help you now since you already paid, but here's how it normally is removed.  It might help someone else who sees this thread.
https://ttlc.intuit.com/questions/2154391-how-do-i-remove-the-premium-services-fee

You'll need to phone TurboTax Support during business hours for assistance with any fee/billing issue.

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/replies/5566005
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