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I did someone else taxes on my account but am trying to do my own, why can't i

 
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ChelseaS
New Member

I did someone else taxes on my account but am trying to do my own, why can't i

TurboTax Online only allows one return per account. You can create up to 5 User Ids per e-mail address.

To start another return in TurboTax Online:

  • Sign out of TurboTax Online.
  • Select the TurboTax Online product you want to use for the second return and proceed.
  • On the Create your account screen, set up a new login for the second return.
    • You can reuse your email address if you want to receive e-file notifications for the second return.
    • Up to 5 accounts can be tied to the same email address.
  • After you've created the new account, you can start working on the second return.

Please see the following TurboTax FAQ for additional information. https://ttlc.intuit.com/replies/4882254


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