I continue to get a FAILED_VALIDATION message when trying to e-file. It says I need an update but when checking, it also says Turbo Tax is up to date. Help?

[Cynthiad66]

To make sure TurboTax runs smoothly:

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.

I need help installing my software

I need help updating my software

I got a Microsoft Installer error

Related Information:

• TurboTax for Windows error: "We can't install TurboTax on your computer just yet..."

[jphepler-hotmail]

I've already e-filed four other times and only now am getting this message.  I noticed a similar patch (in another forum) was required last year.  For anyone looking, the following link is the one I needed: 

• Manually Update TurboTax for Windows Software

[Ponce2]

Thank you for your post and provided link!

It fixed the issue for me.

[John-T 2023]

Thank you very much!! I kept getting the error as well but this worked. Much appreciated.