I click "wrap up income" in "Wages & Income" and it won't process. Even if I clear my cookies, or refresh the page, the webpage times out. How do I fix this?

[ReginaM]

There are a couple of things that you can try to get past your Wages and Income screen, 

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

[snowylemon]

It's still not working. I've tried clearing my cookies, different browsers, on the mobile app. Should I just delete everything and start from scratch? Nothing is working.

[SForrestLO]

Please contact an agent for further assisance.

This FAQ will provide you the steps to contact an agent. https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number