I cannot access Turbotax 2024

[mstrbgb]

I filed my taxes last year using Turbotax 2024. I have tried opening both the 2024 software and the saved document that was filed electronically last year. I have not been able to open either of these. After starting to work on my 2025 taxes with the expectation of importing last years data I get a message from Turbotax stating the 2024 data cannot be accessed due to corrupted files. I need that data for accurate tax reporting.

When I try to open either the software or tax document from 2024 Turbotax will not allow me to open them with the code shown in the form **** **** **** CRMG. I get the message "The license code you entered is not valid. Error Code 605". I found the code listed on my online account but after entering it the program doesn't open and I get the message "It's 16 characters long and came with your instructions".

I have no idea what to do to access the needed files. Thank you.

[MarilynG1]

TurboTax error code 605 indicates an invalid or canceled license code, often occurring when the code is used on too many computers (limit is five), entered incorrectly, or linked to a different account. It can also occur if the software was purchased from an unauthorized reseller. 

Are you able to Sign In to your Intuit account and download a fresh copy of 2024 from the Products/Downloads link?  If your 2024 program doesn't appear in a tile there, you may have two accounts.  If your 2024 program is there for a fresh download, uninstall the one currently on your computer first.

Here's how to Contact TurboTax Support for help.

@mstrbgb