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I can't open an existing 2024 tax file using my Intuit Desktop.

I completed my tax files in early April using Intuit Desktop. It is now October and I want to do some projections, however I can't open the file.  I see on saved on my laptop, yet when I select it TT doesn't complete the task of opening.

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2 Replies
rjs
Level 15
Level 15

I can't open an existing 2024 tax file using my Intuit Desktop.

Do you have the tax return data file with a .tax2024 file name extension? You cannot open a PDF in TurboTax.


Do you have the TurboTax software in Windows or on a Mac?


Don't try to open the file by clicking on the file. Start the TurboTax program, then open the file from within TurboTax.


I'm not sure what you mean by "TT doesn't complete the task of opening." Do you mean that TurboTax does not open the .tax2024 file, or that the TurboTax program doesn't open? What exactly happens when you try to open the file? If you get an error message, what is the exact complete message?

 

GabiU
Moderator

I can't open an existing 2024 tax file using my Intuit Desktop.

Hi @user17608986370 
You may have to give TurboTax an update, check out this article: Manually Update TurboTax for Windows Software 
This article provides other options on troubleshooting you can try: Troubleshoot TurboTax Desktop for Windows issues
Let us know if any of these work for you. 

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