2783232
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Investments: Stocks, Crypto, & More on July 16! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I can't access the federal income & expenses tab. I click on various different areas and it keeps saying "looks we hit snag". I've used 3 browsers, cleared cache/cookies.

I can click on the income & expenses tab, but when I click to provide information in that area such as office space or meals or whatever, it just says "hmm, looks like we hit a slight snag". I read an article to right click on turbotax icon and select properties, then compatibility, but I do not understand where to right click. Each time I right click on the icon, I do not see those options, just save image, search web, etc.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies

I can't access the federal income & expenses tab. I click on various different areas and it keeps saying "looks we hit snag". I've used 3 browsers, cleared cache/cookies.

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

What is the TurboTax phone number? (intuit.com)

I can't access the federal income & expenses tab. I click on various different areas and it keeps saying "looks we hit snag". I've used 3 browsers, cleared cache/cookies.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/income/getting-blank-screen-error-wages-...

 

If you would, read that article and tell me where I right click exactly. I did ask for phone support, and it suggested an accountant call me? I don't know why. And that is a  20 minute wait time, but if I can figure it out before then that would be amazing.

I can't access the federal income & expenses tab. I click on various different areas and it keeps saying "looks we hit snag". I've used 3 browsers, cleared cache/cookies.

Here is a link to the TurboTax Phone Number.

I can't access the federal income & expenses tab. I click on various different areas and it keeps saying "looks we hit snag". I've used 3 browsers, cleared cache/cookies.

I did call. They couldn't help me.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question