Some customers have reported issues paying for
TurboTax fees by credit/debit card with the MAX Assist & Defend bundle
selected.
Depending on the situation, they may see one
or more of the following error messages.
- shippingInfoModel.zip(value: ) size must be between 2
and 14;
- shippingInfoModel.state(value: ) size must be between 2
and 2;
- shippingInfoModel.firstName(value: ) size must be
between 2 and 20;
Workaround
This is caused when the MAX bundle is in the
order and there are issues with the information entered in the Personal Info
section. This can happen in the following situations:
- You have a foreign mailing address entered, but are
paying with a U.S.-based credit/debit card
- The first name you've entered is only one letter
This can be resolved by temporarily changing
your information under Personal Info, then changing it back before filing your
return. If you have a foreign address, enter the U.S. billing address for the
card you're trying to use. If you have only one letter as your first name,
change this to your full first name, as shown on your social security card.
1.
Click on the Personal Info tab at the top
2.
Make the necessary
changes to your personal Information
3.
Click the File tab at the top and click Start next to Step 1
4.
Continue to pay for
TurboTax Online
5.
Continue through the
interview until, in Step 3, you've signed the consent form for MAX Assist &
Defend
6.
Return to Personal
Info and set your mailing address back to the correct address, as described in
steps 1-3, before transmitting your return
If you've followed the above steps and you
continue to get the error message, it can be resolved by removing the MAX
Benefits from your order, which will allow you to file.
Note: If you choose to remove the MAX bundle
and file, you will not be able to order it later.
SLN97214
Answered by
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