The fee for filing was only around $30 so who can I call to find out why such a difference when there are no offsets according to the IRS
I would go online and check your IRS tax transcripts. It can give your more detail and break down your return. It was indeed either and offset or the IRS made a correction to your return based on info they had vs what you submitted. Hope this helps.
Either way the processing bank or the IRS (who ever is responsible) will send a letter of explanation in the next 2 weeks.
You need to track down the refund first at the IRS & then at the processing bank if the IRS didn't grab some.
Start with IRS .... <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>
If they kept some ... <a rel="nofollow" target="_blank" href="https://www.irs.gov/taxtopics/tc203">https://www.irs.gov/taxtopics/tc203</a>
If the processing bank is to blame ... check your status at <a rel="nofollow" target="_blank" href="http://www.sbtpg.com">www.sbtpg.com</a>
24-Hour Automated Customer Support: (800) 717-7228
Live Taxpayer Support: 1-877-908-7228 <a rel="nofollow" target="_blank" href="https://cisc.sbtpg.com/contact.aspx">https://cisc.sbtpg.com/contact.aspx</a>