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I have been able to start a new return by going to the menu on the upper left corner as follows: File --> New Tax Return or simply clicking and holding the CTRL key on the keyboard and the letter N. Turbo Tax will prompt you to save the current return before opening the new one. Hope this helps!
@fair866651 Looks like you might have used the Online web version instead of the Desktop program. Was there a black menu bar down the left side or did they go across the top? Did you install the CD and enter the 16 digit License Code to activate it?
If you are in the Desktop program go up to File-New tax return
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