Solved: I bought the disk, but when I installed it the form that should have my past returns was blank. WHY? I bought from you particularly to get that sheet of prior returns.
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professor33
New Member

I bought the disk, but when I installed it the form that should have my past returns was blank. WHY? I bought from you particularly to get that sheet of prior returns.

NO they don't! The form has a single sheet with last 4(?) previous years to compare

1 Best answer

Accepted Solutions
APS39
Level 1

I bought the disk, but when I installed it the form that should have my past returns was blank. WHY? I bought from you particularly to get that sheet of prior returns.

I am not a computer expert but the way I understand it is that the prior returns are stored on your own computer and the new program finds and displays them as needed. If you have a new computer or wiped your old memory, you might not have the old records.

View solution in original post

2 Replies
xmasbaby0
Level 15

I bought the disk, but when I installed it the form that should have my past returns was blank. WHY? I bought from you particularly to get that sheet of prior returns.

What did you use previously?  Desktop software or online software?
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
APS39
Level 1

I bought the disk, but when I installed it the form that should have my past returns was blank. WHY? I bought from you particularly to get that sheet of prior returns.

I am not a computer expert but the way I understand it is that the prior returns are stored on your own computer and the new program finds and displays them as needed. If you have a new computer or wiped your old memory, you might not have the old records.

View solution in original post

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