I am unable to pay for my State e-filing. When I get to the step to go to the pay window, it says "Oops" with a try again button that says "Oops" again?

[robtm]

If you can.t pay for state e-filing, then you can print out your state return and mail it in. TT does not charge to print and mail your return.

[CatinaT1]

Try disabling your main internet browsers pop up blocker before getting to the payment page.

[carlben1949]

I tried disabling pop-up setting, using a different wifi source, turning off firewall and virus, and nothing fixed the problem. Yes, I can mail it in, but I prefer not to. I've called customer service  twice. All they say is be patient. I don't see on this forum anyone else having this problem but they claim others do. They don't seem to know anything. There have been 3 updates since i found this problem. None have fixed it. I will give it a bit more time before mailing it. I appreciate if anyone has any other suggestions, or if anyone else is having the same problem. Thank you!

[CatinaT1]

Have you tried using a different browser?

[zvipesh]

I have the same problem.

Talked to n agent, was told to clear all cookies in browser and restart TT.

Not working.

I had the same problem when trying to purchase Audit Insurance.

can someone at TT please look at the issue and advise.

[CatinaT1]

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window