560733
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Ask the Experts Multi-State Tax Filing! >> Event happening TODAY!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

shuff9298
New Member

I am unable to begin my new return for 2016. It keeps throwing me back to the login when I try to click on the deluxe package. Why?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

I am unable to begin my new return for 2016. It keeps throwing me back to the login when I try to click on the deluxe package. Why?

This is most likely a browser issue.

Log out of TurboTax and Delete any Intuit-related cookies and empty the browser's Internet cache. Then close the browser, and reopen it. Try again, but on the sign-in page, be sure there is no check mark for "remember me" until you get this resolved.  

If still no luck, then do the above steps again, and if your browser has private browsing/incognito mode, try using a private window to access the TT site.

If still having problems, you can try a different browser if you have one available.


shuff9298
New Member

I am unable to begin my new return for 2016. It keeps throwing me back to the login when I try to click on the deluxe package. Why?

Thank you.  I'll try this!

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question