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It sounds like you are missing a CAPTCHA (this is the "I'm not a robot" prompt)
Following these steps should help the issue:
If that doesn't work, see if a different browser than you were using, with cookies enable will solve it.
Here is how you clear your cache:
https://ttlc.intuit.com/replies/3302272
Here is how you allow cookies:
https://ttlc.intuit.com/replies/3301976
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