First, check your email's spam/junk folder in case it ended up there.
Otherwise, here's how you can check the email address in your profile, and you may be able to verify it there. Or you can change it to a different email address, if desired.
- In the left menu column scroll way down to Intuit Account.
- Then once in the account, choose tab Sign In & Security.
- See if your email address is correct and has a tiny link beside it that says "not verified". If so, click that to verify.
- It may then send a link to your email instead of a code by which you can verify it.
- Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
- But if it does ask you again when efiling to enter a code, be sure to leave the interface open that asks for the code while you retrieve the code from your email using a different tab, different window, different browser, or your phone.
If after all that, you still can't resolve your issue, here's how to reach TurboTax Support Mon-Fri 5AM-5PM Pacific.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
NOTE: If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
