To troubleshoot issues with my verification code, see steps below:
- Check your junk mail or spam folder to see if the email went there.
- Check all email addresses you might've used to sign up for your account.
- Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
- You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
- If you lost your phone, check your text messages online at your cell carrier’s website.
- You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our numbers 88811 and 97962 on your iOS or Android device.
To contact TurboTax Support click on this link here and select your product to see the 800 number.