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jayjust
New Member

I am enrolled in TurboTax Advantage. Where is my software download. I was told via email that I would be charged in November of 2017. I updated my data.

 
2 Replies
VolvoGirl
Level 15

I am enrolled in TurboTax Advantage. Where is my software download. I was told via email that I would be charged in November of 2017. I updated my data.

Did your credit card actually get charged on Nov 7 or soon after?  If you updated your info after like Nov 4 it might be for next year's 2018 program.
DoninGA
Level 15

I am enrolled in TurboTax Advantage. Where is my software download. I was told via email that I would be charged in November of 2017. I updated my data.

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order shows as a download then use this website to sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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