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I am at Step 1 Review your order. I cannot go to Step 2. Your refund info.

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1 Reply
CatinaT1
Expert Alumni

I am at Step 1 Review your order. I cannot go to Step 2. Your refund info.

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Also, make sure you have ran all updates. You might also try a different browser if that doesn't work.

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