turbotax icon
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

New Member

I agreed to pay $19.99 but am being charged $39.99.

The free addition included federal and state returns.  I opted to go with the 19.99 to add PLUS.  Please correct this so I can move forward to arrange payment and get the returns filed.
2 Replies

I agreed to pay $19.99 but am being charged $39.99.

Read the screen.  
It says you will be charged $39.99 if you chose to have the TurboTax account fees deducted from the federal tax refund.  

If you want to pay for this optional service plus the $19.99 then click on Pay with federal refund.  If you only want to pay for the $19.99 Plus edition then click on Pay with credit card 

New Member

I agreed to pay $19.99 but am being charged $39.99.

I paid $19.99 with a credit card but when I return to the program I still have to choose the same options, I cannot continue without paying again. How do I get credit applied in the program for the $19.99 and skip to the filing screen?

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing

Related Content

Manage cookies