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How to get phone support with an unrecognized email address?

When I call the Intuit phone number for support, it does account validation. Because I use the online service, it wants to validate via email; spelling out the username portion and saying the domain name.

 

Unfortunately, despite trying 6 times, I have yet to have it come close to recognizing my domain name, and it doesn't like it when I spell the domain. I can't get any phone support because the system isn't smart enough to validate me, but there isn't any other way to validate as far as I can tell.

 

Any suggestions for getting around this Catch-22?

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2 Replies

How to get phone support with an unrecognized email address?

I'm having the same issue.

JohnB5677
Employee Tax Expert

How to get phone support with an unrecognized email address?

This may help.  You can correct both your information, including  Email and Phone number. 

 

On the left sidebar.

  1. Scroll down and select Intuit Account
  2. Six boxes will appear
  3. Click Sign in & security
  4. Your account information, including Phone number and Email are available to be updated.

If the email address is no longer active and you are unable to log in, you can complete the Account Recovery Request Submission Form.


 

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