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Jkp0269
New Member

How to cancel an order

 
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5 Replies
MichelleLO
Expert Alumni

How to cancel an order

Can you please clarify what you'd like to cancel? Are you a TurboTax Advantage subscriber?

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abnfin1
Returning Member

How to cancel an order

i would like to cancel ORDER #removed

MichelleLO
Expert Alumni

How to cancel an order

You will need to reach out to TurboTax Customer Support for assistance with cancelling your order.  Please see the instructions in the below TurboTax FAQ:

What is the TurboTax phone number?

@abnfin1

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barryw928
Returning Member

How to cancel an order

I ordered Turbo Tax Basic only to learn that Windows 7 is no longer supported. How do I cancel? License code: REMOVED

How to cancel an order


@barryw928 wrote:

I ordered Turbo Tax Basic only to learn that Windows 7 is no longer supported. How do I cancel? License code: XMS6-JVTL-VC37=69UC


Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

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