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3 replies

ColeenD3
Alumni - Intuit
February 4, 2020

Clear and Start Over

 

  1. If you haven't already done so, sign in at TurboTax.com
  2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
  3. Answer Yes in the pop-up to confirm.
  4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

 

Level 2
February 7, 2020

Can you please clear and start from the  beginning ?  I have always use the same format over the years ,  now it’s saying I have to pay in taxes ?  And you were charging me way more than you ever have !!

Level 13
February 7, 2020

@Lisadingfelder2020 you may start over by using the 'clear and start over' feature. The FAQ below provides further details:

 

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

 

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