How do you move the cursor down the screen with a mac

Forum|Forum|7 years ago
June 6, 2019
4 replies
51 views

Please I need to move the cursor down the page . I cannot get past the last line of the page. HELP You have no answers

TurboTax Premier Mac

Anonymous

This is not a TurboTax issue, rather it is a Mac issue. I am operating on a Mac and it took me some time to figure out why this was happening too. The scrollbars in newer versions of OS X are hidden until activated by use (that is, by scrolling) making them invisible by default. For some reason, sometimes your Mac will by default show scrollbars in some apps and not in others.

I have written instructions below for making the scroll bars always display when there is content within windows that must be scrolled to access. It applies to all windows and all apps on the Mac:

Launch System Preferences from the ? Apple menu
Click on the “General” settings panel
Look for ‘Show scroll bars’ and select “Always”
Close out of System Preferences when finished

addedupon

Level 2

That change does nothing to fix the problem.

This is a turbotax problem. I'm going to keep my IMAC and dispose of turbotax if this discouraging burdensome bug is not fixed forthwith. The monotony and several extra hours of tax return prep time is to customer unfriendly, it is perplexing that a company as large as Intuit hasn't fixed it.

I'm on the Internet everyday all day for work and only turbotax doesn't enable me to scroll down a page on my MAC.

I very much appreciate your attempt to help those of us with this problem, but i'm not buying that turbotax is not to blame. And to repeat, your suggested fix doesn't work.

And turbotax alleged customer service is not very responsive.