How do you fix "Your configuration has been modified (prn.ini.,startup) Please re-install

[dheppell]

I am using the 2024 Turbotax Desktop version.   It worked for awhile and then would not allow updates.

I have uninstalled and reinstalled multiple times but keep getting this config message.

I updated the Miscrosft Visual C ++ 2015-2022 Redistributable (x64).  

Any ideas how to get this working?

Thanks!

[MarilynG1]

Run a virus scan if you haven't done so recently. If no viruses are found, try each of these steps to see if they resolve this error.

1. Close any programs that are running.
2. Run Windows Update.
3. Temporarily disconnect from the internet.
4. Temporarily disable virus-protection and other security software.
5. Install TurboTax again.
6. You can also try installing in Selective Startup Mode.

Right-click the TurboTax icon and be sure you're running in Administrator mode.  Here's more info on Troubleshooting TurboTax Desktop Issues.