How do I speak with someone?
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New Member

How do I speak with someone?

2 Replies
Level 15

How do I speak with someone?

I left info in an Answer below on how to use the Live feature of your product or how to contact TurboTax general phone support during business hours.

Or you can ask a question in this public user forum, but do not post any personal info.   To start a thread you can use the form at this link:

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When you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters..  If you need more room, lower on the form you will come to another box with plenty of room to enter details.  
Level 15

How do I speak with someone?

You appear to be using Live Premier.   That Live feature is available during business hours.  8AM-5PM Pacific, Monday-Friday.

 The Live portion of your product allows you to contact an expert for Live tax help and return preparation help from a CPA/EA tax pro.   It also includes a final review of your return, which they will sign, and continued tax help/advice during the year.

Live Premier is currently 169.99 for a Federal return and 44.99 for a state return.   If you choose to pay the fees out of the Federal refund, there is an additional 39.99 service fee (44.99 for California filers.)

Here's more info on using the Live feature of your product:

FAQ:  What is TurboTax Live?

FAQ:   How do I connect with a tax expert in TurboTax Live?

FAQ:  How do I schedule my review using TurboTax Live?

Or if you want general Customer Support  (hours 5AM-5PM Pacific; 8AM-8PM Eastern),  you can use the form at the link below to schedule a call back, or it may provide a number.  

Where the form asks what product you are using, be sure in the dropdown menu to indicate "Online".  And for Which Edition indicate "LIVE" in the dropdown menu.

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