How do I resolve a turbo tax overcharge? They didn't honor my USAA discount.

[user1110]

just received my visa statement and it appears there are 2 charges on the same day on july 14 for$54.49.  i don't know whether i hit the wrong key or why the double charge.  plaese advise

[marjill2]

I was told that because I filed early I would be receiving a discount  which I believed I did . $114.   But 147.00 $ was taken as Turbo Tax fee from my expected tax return.   Why the difference.   I believe I'm due 33.00 Thank you.  Mary Bilotto

[EbonyA]

You may review a breakdown of your Turbo Tax fees by reviewing the steps listed here. If you require additional assistance after the fact, you may reach out to customer support @marjill2.

[melampson]

I tried to file using premier and paid for it,  but it wasn't accepted, so I switched to the Live assisted version.  I was charged for both in filing the same return.

[EbonyA]

Please contact our phone support team for assistance with resolving this matter @melampson.