You'll need to sign in or create an account to connect with an expert.
Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.
This article troubleshoots the more common causes of installation failures or errors when running TurboTax. Use the link below for troubleshooting steps.
Thank you. However, didn't cover the issue. The program kept asking me to download a state return. However, it would just hang. I had to first delete last years Turbotax app because I felt it might have been conflicting. Then I had to delete the 2023 app. I had to go in to my search on the computer and search for .tax2023 and Turbotax2023 and delete com.files, plist files. I moved the document out of my computer and renamed it. The program then searched for the document that I could NOT get out of the system. Then it found the new one, with the name that wouldn't work and hung. So, I had to remove everything again. I had to create a new return, starting from scratch and it finally let me start again after I reinstalled it again (this is now over 2 hrs of work). However, the program couldn't find last year's .tax2022 and it populated from a test .tax2022. So, I now am in my THIRD return (out of five) and fortunately I was able to download the one I had started after I got through all this so I am able to reenter some information. Of course, since TT never actually saves all the work documents with all the info that has been entered, I can't repopulate everything. But, at least I think I may be able to get this done.
It all started because the "tax due" on the federal was completely erroneous.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
fredamykops
New Member
ffirecracker
New Member
CMG414
New Member
jmgturbotax2021
New Member
billdhass16
Level 2
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.