How do I post a question on a particular subject ?

10 replies
108 views

I want to POST a question about Installation. I have been all over the community site, like community/get-started/install-or-update-products, but don't see an answer to my question, OR a way to POST a question on that subject. Where do I go ?

VolvoGirl

Level 15

Just post here. We see all the questions from all categories. Are you trying to install on Windows or Mac? From a CD or download? Where are you getting stuck?

DDB52

Level 2

I’m running Windows 10 Home, Version 10.0.19042 OS Build 19042. I’ve attempted numerous times to download and install TurboTax 2020 Business Edition.

In every attempt to start the .exe file there is an immediate error displayed “failed to extract archive.” I have taken numerous steps to resolve this issue without success. These efforts include:

Updating Microsoft Windows
Always attempted to run .exe file as an Administrator (despite my account being the Admin)
Disabled Microsoft Defender SmartScreen for both the system and Microsoft Edge
Turned Firewall and security programs/virus protection programs off
Ran SFC /Scannow to check system files
Deleted the downloaded file
Removed all ckz* files in Temp folder before running .exe file again
Restarted computer in Selective Mode and tried to run the .exe file
Attempted download using different browsers: Google Chrome, Mozilla Firefox and Microsoft Edge
Attempted to download TurboTax on two different PC computers with same efforts listed above.

Each and every time I run the .exe file I still get the message “failed to extract archive.” The TT installer starts and either gets two progress through the process and then quits within 2-5 seconds.

I have searched the Internet as well as contacting TT support for solutions to this problem but desperately need knowledgeable assistance to resolve this issue.

DaraLO

Level 12

If you can't get the software to install on any computer, you'll need to request a new CD or Download. The following TurboTax Help Article will assist you with connecting with the right person to get the help you need: What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

spimox

Level 2

My Schedule 2 Line 8 had two inputs, one from From8959 and another from Form 8960, Box C is not checked. But the total number of Line 8 is more than the sum of the numbers from 8959 and 8960. Why is that?

BillM223

Level 15

Were there any codes to the left of line 8?

Many more taxes can go into line 8, but they normally are associated with codes printed on the return.

Please look at the instructions for line 8 on pages 96 and 97 on the 1040 Instructions for additional possible taxes that could go here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

AndyJordan49

Level 2

We changed our principal residence from South Dakota to California in March, but we still travel extensively by RV all over the country. If we keep our South Dakota mail forwarding service, can we file state taxes as part-time residents of California?

Critter-3

Level 15

NO ... once you put a homestead exemption on the CA house then CA will expect you to file a resident return.

AndyJordan49

Level 2

Thanks for responding so quickly. We have not (yet) filed for a homestead exemption for our property taxes. I believe California allows for part-time residency, especially when you are out of state for much or most of the year, and have never worked in or earned a penny in California. We have no California sourced income, but we know California taxes out-of-state pensions and other income, even those sources that are exempt from state taxes in the state of origin. We travel extensively by RV, which the federal government recognizes as a home, with all the "benefits" of claiming deductions on interest, etc. My question is whether we can become part-time residents of California, and if so, how? We still have a South Dakota mail forwarding service we have used for years, but we're considering changing that, unless it helps to establish that we are, in fact, only in California part time. Not looking to cheat, but we're also not looking to overpay state taxes to a state we don't live in full time, and from which we have no sources of income.