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ckintz
Returning Member

How do I login?

I am unable to login to TurboTax using the normal username/bot check/password/text message workflow. When I complete those steps, the login screen reappears with a red box above it saying "There’s an issue on our end. We’re on it." This has persisted for days. It happens across multiple browsers, including private windows. However, I *can* login using the "try a different method" option, which requires me to enter my name, address, DOB, SSN, and answer several personal questions each time. This is unacceptably cumbersome. How can I return to logging in using just my username and password?
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1 Reply
CatinaT1
Employee Tax Expert

How do I login?

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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