If you haven't already done so, sign in at TurboTax.com
On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.
After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

sai571

Level 2

I have done the payment. But I need to start over because I incorrectly included a state in the returns which needs to be removed now. I spent 1hr 42 mins with the service representative but she can’t help me start over or issue a full refund.

MaryK4

Level 15

Unfortunately, once you have made the payment you cannot erase and start over.

@sai571

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kguthrie

Level 2

Are you kidding? Does this mean that if we have already paid and can't start over to make the necessary corrections that the only option is to abandon TurboTax and use another company's software?

LindseyLO

Level 12

Help with clearing and starting over has been provided for you below.

How do I clear and start over in TurboTax Online?

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kguthrie

Level 2

I already paid, so that isn't going to work. That is the problem.

Jdubb1960

Level 2

Need to start over on my turbo tax

HeatherPLO

Level 14

To Clear and Start Over, please see the Help Article here for further instructions.

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M2021

Level 2

How to delete my information on turbotax? I took my tax info to someone else to efile and they use turbotax software.so when they efiled it. A rejection code 517-01 was sent. I don't want to start over just erase.

DaraLO

Level 12

If you've already registered, paid your TurboTax fees or e-filed, you won't be able to delete your tax return. If you haven't done either of these, please refer to the following Help Article to clear and start over: How do I clear and start over in TurboTax Online?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"