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Thank you for taking the time to reply. Obviously being redirected back to the customer service phone number (which absolutely WILL NOT allow you to speak with a person, so you can see how it just recreates my original problem) won't get my issue resolved. I understand that you're just giving the prescribed response. Unfortunately, that prescription is unable to ever be "filled" since there are zero options on the customer service line for getting genuine help from a human. At least now I know there is no way to initiate a phone call with Turbo Tax regardless of what any of the "help" pages here state. I do appreciate you letting me know that.