How do I get through the phone system at the IRS and actually talk to someone?

[cggp]

I sent in my tax return via certified mail and have the receipt and confirnation that my taxes were received. I also have the IRS notices that payments were received and also have credit card statements that back that up, but the IRS has sent me a letter stating they do not have anything and their phone system is so convoluted that I don't know how to actually talk to anyone. HELP

[fanfare]

IRS has changed the prompts.

New procedure --
While robot is giving you options, say "I need to speak to an agent"
When it asks for your reason,
Say "Account Management".

@cggp 

[DoninGA]

Also, see this IRS announcement concerning the type of issue you are experiencing - https://www.irs.gov/newsroom/irs-statement-on-delay-in-processing-some-electronic-payments