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bsivelle
New Member

How do i get a State eFile confirmation number?

the program won't take my credit card information. so how do i complete the efile process
6 Replies
SForrestLO
Employee TurboTax Specialist

How do i get a State eFile confirmation number?

An agent can assist you with this. This FAQ will provide you with the steps to contact an agent.

Contact an agent

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bsivelle
New Member

How do i get a State eFile confirmation number?

My payment form came pre populated except for the credit card information.  I would input credit card information but it wouldn't allow me to continue. 

After several attempts and increased frustration I finally deleted all information on the payment form and filled the form out on my own. Finally success.

Elaine81
Level 1

How do i get a State eFile confirmation number?

Reps can’t seem to answer 

need it to file

Elaine81
Level 1

How do i get a State eFile confirmation number?

Where the payment form appear for state efile 

terrkell9
Level 2

How do i get a State eFile confirmation number?

How do i get a State eFile confirmation number?

bsivelle
New Member

How do i get a State eFile confirmation number?

I had an issue with making payment to get my State eFile confirmation number. The form is presented with all pertinent information filled out except for the credit card information. I had made several attempts to fill the credit card information out but was never presented with the continue tab after doing so. I finally deleted all information on the page and manually filled it out and the form completed. After manually filling out the form I was able to proceed. 

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