How do I get a refund for the desktop purchase?

[jburatti]

Today I just purchased the Deluxe desktop version of TT 2025 for $85.  Upon trying to install I get an error stating TurboTax Desktop is not compatible with Windows 10.

Unfortunately apparently my computer does not meet the requirements to upgrade to Windows 11 though (this will be a different thread somewhere else as looking at my system specs and the requirements for Windows 11 my PC is well within the specs).

But back to point here, I purchased the desktop version due to being able to file 5 federal taxes,  Apparently the online version only allows 1 federal file, and doesn't even give an exact price.  The range is from $0 to $188.  first of all I am not paying AGAIN just to use the online version, as well as not knowing how much it will cost until I have entered all my information (to then find it may possibly be outside my budget).  

How would I go about getting a refund for the $85 I just spent for a download I cannot use so I can take my money somewhere else?  I tried the online version in the past and I hate it and will not use it again.  

[xmasbaby0]

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

When you use online TurboTax software you get one return per fee.

Each return needs its own email, account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

ONLINE 2025

https://turbotax.intuit.com/personal-taxes/online/