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rabbeccatorres
Level 1
January 27, 2021
Solved

How do I fix the errors on my state form when pressing continue is putting me in an endless loop ending me with nothing?

It keeps telling me to fix an error on my state form but doesn't tell me let me fix it. I manually went back and double checked the numbers it was asking about and they all seem correct. Not sure what I'm supposed to do or how I'm supposed to file. Pretty frustrated.
EbonyL122824
EbonyL122824Answer
Level 9
January 27, 2021

You may have to clear your cache and cookies. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

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EbonyL122824
EbonyL122824Answer
Level 9
January 27, 2021

You may have to clear your cache and cookies. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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