Got rejected? Don't take it personally. We're here to help you figure it out and be done for good.
The solution to some e-file rejections is as close as your Inbox. Look for an ACTION NEEDED! email from firstname.lastname@example.org and follow the instructions.
Didn't get an email? Open your return to get the rejection reason and proceed to step 2.
If you didn't get an email, search on the reject message or code for instructions on how to fix.
Here are links to solutions for the top 10 IRS rejections:
If you haven't already opened your rejected return, now's the time to do so.
Follow any "fix-it" directions you see in your program (not all rejections will have this). Otherwise, navigate to the program area to address the cause of the rejection, then proceed to the final step.
Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.
In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.
After completing the previous 3 steps, you're ready to re-file.
In your TurboTax program, click File in the upper-right area (mobile devices: tap in the upper-left corner to open the side menu, then tap File).
Follow the onscreen instructions to either e-file your return or file by mail.
Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the file by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).
In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.