How do I downgrade my turbo tax premier edition to free?

[jbrooks8907]

I have cleared and started started over twice but the turbo tax premier is still showing. I want to downgrade back to the free edition.

[DoninGA]

You would only need to upgrade to the Premier edition is if you have rental or royalty income, had an investment sale of stocks, bonds, mutual fund, real estate or are entering a Schedule K-1.

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

[jbrooks8907]

Thank you @DoninGA but clearing my return and starting over is not working. I’ve done it twice and am still being charged $89 for Premier with a blank return.

[DoninGA]

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@jbrooks8907 wrote:

Thank you @DoninGA but clearing my return and starting over is not working. I’ve done it twice and am still being charged $89 for Premier with a blank return.

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Contact TurboTax support for this problem.  

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax