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Level 1

Question

How do I contact a specialist?

43 replies
320 views

No text available

TurboTax Free Edition Online

JakailaLO

Level 8

Please know that this is the TurboTax assistance forum and you are more than welcome to ask questions here, we are here to assist and when using Turbo Tax-Free Edition and needing to speak with a live representative, you will be asked to upgrade to Plus benefits before speaking with a live representative.

* Please follow the directions in the TurboTax FAQ below for resolution: https://ttlc.intuit.com/replies/3300041

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

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kameljockee

Level 2

I have tried to explain that my KW-2 on my state return is incorrect. Unfortunately I entered income on both a W-2 and a1099-R. The 1099-R(s) are correct and there are no W-2(s). The tax withholding was entered twice and it therefore gives me a refund which is too high. I just need to delete the W-2 s and have the 1099-R remain. Please help me with this.

Mike9241

Level 15

Open or continue your return in TurboTax.
In the left menu, select Tax Tools and then Tools.
In the pop-up window Tool Center, choose Delete a form.
Select Delete next to the form/schedule/worksheet in the list and follow the instructions.

this is per TT so if it doesn't work you'll need to contact support

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

Mike9241

DeAndre Lester

Level 2

How do I speak with a representative

DoninGA

Level 15

@DeAndre Lester

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Redc54

Level 2

I work on a towboat and we are continuously working in different state but I only pay taxes in Ms and IN. I LIVE in MS. Do I put both states that's on my w-4 or all states I worked in.

AmyC

Alumni - Intuit

When you work in multiple states, you need to check each state's filing requirements.

Because you live in MS, all income goes on the MS with credits from the other states. Do the MS return last. Please click this link for access to state links.

When you enter your W2, only list the states that are on your W2, IN and MS along with their withholding. You will use the ADD ANOTHER ROW button to enter both states from that W2.

For example:

Please click on the blue words for the steps on how to file a non-resident return.

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Maribanks22

Level 2

Do TurboTax handle past tax fillings like as if I didn't fill the last two years

DoninGA

Level 15

@Maribanks22 wrote:

Do TurboTax handle past tax fillings like as if I didn't fill the last two years

Yes. Go to this TurboTax website for prior year (2016 thru 2018) desktop software - https://turbotax.intuit.com/personal-taxes/past-years-products/

4Jesus

Level 2

Need to speak to a live specialist

MoniqueLO

Level 10

Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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tady1

Level 2

I updated to TurboTax Deluxe. You guys charged me $84.10. For the update. It says that I have access to talk to a tax specialist year-round, yet I cannot get one on the phone. What's the secret?

DoninGA

Level 15

@tady1 wrote:

I updated to TurboTax Deluxe. You guys charged me $84.10. For the update. It says that I have access to talk to a tax specialist year-round, yet I cannot get one on the phone. What's the secret?

See this - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/01/27282

kcooper6021

Level 2

Can someone please help me with how to contact live representative. I do not have or cannot remember my support ID. I really need to talk to live rep ASAP.

staylor90210mmm

Level 2

i need answers as to getting my debit card info and a new card sent out to my location

Dee55

Level 2

I don’t know what’s going on my federal refund

SForrestLO

Level 11

@Dee55

This is normal. It can take anywhere from a few days to 3 weeks to update and show the status. The 21 days is just an estimated time frame. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated. Since Turbo Tax will not have the status of your refund, continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

What does pending mean?

Please use this link to track your refund from the IRS

Tax Season Refund Frequently Asked Questions

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118052532

Level 2

I file my taxes and always check for errors and it said no errors. I was supposed to get $4,800 federal refund but instead it said $3988 a difference of $840 for a recovery rebate credit. What is this and why didn't turbo pick it up

VolvoGirl

Level 15

How much is on line 30?

A common adjustment is if you claimed the Recovery rebate credit on 1040 line 30 when you already got the Stimulus payment or got the second one after you filed or reported the wrong amounts or entered the wrong amounts in the 2 boxes. If you entered the total you got for both rounds in the same box it would think you didn't get the other one. The IRS knows how much they already sent you. You might have tried to claim it again on line 30.