How do I "Check for Updates from the online menu" for TurboTax online? Won't let me file. Says update need b/c fed child tax Credit not finalized (re: NY IT-213).

[MarilynG1]

The New York Form IT-213, Claim for Empire State Child Credit,  is available for filing.

Since you are using TurboTax Online, you are correct that you don't need to 'check for updates' as the program updates automatically.

However, you can close TurboTax, clear your Cache and Cookies and re-try, since data can get 'hung' in the program.

Click this link for more info on the Empire State Child Credit.

[joshuajscheid]

I tried those steps, and tried three different browsers (Safari, Firefox, Chrome). Still doesn't work. 

Specifically, it's asking for confirmation of Line 6 of the form, even though it is already pre-populated with the correct amount.

[BrandiLO1]

Based on the troubleshooting you've already performed, this issue would best be handled by contacting customer care, as we are limited on the troubleshooting we can perform in this public forum. Please click here for steps to contact customer care.