how can i write a review

You get 5 free federal e-files when using the TurboTax desktop editions that are installed on a personal computer.

Using the TurboTax online editions, which you appear to be using, only one tax return can be completed and filed per account and User ID.

Did you use the Desktop program before?   It is still the same.  But the Online browser version is only good for 1 return per account and you need to have separate accounts and pay for each one.   

Did you buy the Desktop program?   Are you using the Online version because you can’t install the program this year?   

I was using turbo tax for years and recently I had a bad experience with a representative Edwig she told me I would be eligible for 0 dollars on my tax return obviously she doesn’t no what she’s doing because I had H and r block look at my taxes and they offered me 500 $ back I had a hardship this year cause me not to work as much but every dollar counts and 500 is better then 0 your agents should be well trained clearly there not that being said I will not be using turbo tax moving foward for my future larger returns this is the worst company ever no one communicates because prior to that conversation a turbo tax agent told me I would get 600$ back edwige had no knowledge of that . So your company is terrible and I will not be a valued customer anymore edwige needs to go back to training she didn’t even seem like she knew what she was doing very unsatisfied customer:Annmarie Marinaro 

Using turbo tax has been the worst experience. I have had the most unprofessional person working with me. I am now left needing someone else to complete my taxes, due to not being able to get a straight answer from person who originally helped me. I will leave reviews daily 

Lost me as a customer too.

After 10 years of loyal service, TurboTax completely failed me. I used them for my business tax return this year, and over a six-month period, their agents gave me horrible, misleading advice. This inaccurate guidance directly resulted in the IRS imposing a penalty on my business.

When I reached out to TurboTax to fix it, their customer service refused to help. They just gave me pushback and claimed they aren't responsible for the bad information their own agents provided. They are happy to take your money, but the second something goes wrong, they completely abandon you. I will never use tax services again with Turbo!
 

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