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If your 2020 return somehow did not make it to the IRS---maybe the e-file was rejected and you did not realize?---the only way to file it now is to print it, sign and date it in ink and mail it. TurboTax cannot do that for you. The return has to have YOUR signature on it. E-filing is permanently closed for 2020 and for 2021 returns.
However---you are saying that previously the IRS showed the return as being processed. That means they did have it. TurboTax gets no information--ever---from the IRS after you file your tax return. TurboTax cannot intercede with the IRS for you.
You will need to contact the IRS yourself to see what happened, or try talking to a Tax Advocate.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
TAX ADVOCATE
At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
https://www.taxpayeradvocate.irs.gov/wp-content/uploads/2020/08/TAS_CaseCriteria_061120.pdf
https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/
Your ONLY choice at this late date would be to mail in a ink signed paper return if you have had no luck with either the IRS directly or the taxpayer advocate's office.
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